FAQ

Where are your products made?

All our Kozie products are crafted in carefully selected workshops in Egypt that meet our high standards for social responsibility. We guarantee fair wages and ethical procedures throughout our supply chain, ensuring your little one's clothes are made with care and respect for the people who create them.

What materials do you use?

We make sure to use only material made from natural fibers. These are more gentle on your babies delicate skin and reduce the risk of allergies and skin irritations.

What types of dyes do you use?

Kozie uses safe, water-based dyes free of harsh chemicals like AZO and heavy metals. This keeps your baby's skin happy and minimizes environmental impact – a win-win for all!

What are your wash/care instructions?

We recommend washing our products at 30°C and not exceeding 40°C. Wash with similar colors, avoid harsh detergents or heavy dyes, and do not tumble dry. Air drying is recommended to help preserve the fabric’s softness and quality.

How long will it take to get my order?

We know you're excited to get your Kozie goodies, so we work hard to get them to you fast!

Expected shipping from 3-5 business days.

These are estimated shipping times, and there can occasionally be unforeseen delays. If that happens, we'll do our best to keep you updated and get your Kozie fix to you ASAP!

Do you ship internationally?

Currently we only ship inside of Egypt, but we are working our best to ship internationally in the near future. Stay tuned and make to follow us, for any news.

Can I return or exchange my order?

We offer hassle-free returns and exchanges within 14 days of receiving your order.

Items must meet the conditions outlined in our Return & Exchange Policy to be eligible. Please review the full policy for details on eligibility, conditions, and the return or exchange process.

If you need any help, DM us @koziekids or Whatsapp us +201080277890 and our team will be happy to assist.