Refund policy

Exchange Policy

At Kozie, we want you to be completely happy with your order. If you need a different size or would prefer another item, you may request an exchange within 14 days of receiving your package.

Exchange Conditions

To be eligible for an exchange, the item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Returned with all tags and original packaging

Items that do not meet these conditions will not be eligible for exchange.

How to Request an Exchange

Please send us an email on care@koziekids.com within 14 days of receiving your order and provide:

  • Your order number
  • The item you would like to exchange
  • The size or alternative item you would like instead

Once your request is approved, our courier will arrange collection from your address.

Exchanges are subject to product and size availability.

Exchange Fees

Exchange delivery fees are covered by the customer unless the item received was incorrect or there was an issue from our side.

For any questions or concerns, please email us care@koziekids.com and we will do our best to resolve them as quickly as possible.

Return Policy

At Kozie, we want you to be completely happy with your order. If you would like to return an item, you may submit a return request within 14 days of receiving your package.

Return Conditions

To be eligible for a return, the item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Returned with all tags and original packaging

Items that do not meet these conditions will not be eligible for return.

How to Request a Return

Please send us an email on care@koziekids.com within 14 days of receiving your order and provide:

  • Your order number
  • The item you would like to return
  • The reason for the return

Once your request is approved, our courier will arrange collection from your address.

Please allow approximately 3 business days for the returned order to reach us.

Inspection & Refund

Once we receive the item, our team will carry out a quick inspection.

If the return is approved, the value of the returned item will be refunded through InstaPay/Bank Transfer.

Return Fees

Original shipping fees and return delivery fees are covered by the customer unless the item received was incorrect, defective, or there was an issue from our side.

For any questions or concerns, please contact us and we will do our best to resolve them as quickly as possible.